User History Grid Overview

The following table lists information about the columns and options that appear in the User History grid in the Users option:

Column

Description

Origin

Indicates the system used by the user. Either ResCenter or HMS UI.

Event

The user event that occurred, such as Log In or Created Task. The Event column is only populated for ResCenter events.

Action

The result of the event. This column provides more details about the event, such as if it the event was successful or the name of the item that was altered.

Time of Event

Date and time the event occurred.

Success

A check mark indicates that the event was successful (i.e. no error occurred).

IP Address

The IP Address of the computer or workstation used for the event. The IP Address column is only populated for ResCenter events.

Agent

Indicates the system details of the computer or workstation used for the event. The following formula is used to determine the User Agent String: Mozilla/<version> (<system-information>) <platform> (<platform-details>) <extensions>

The Agent column is only populated for ResCenter events.

Terminal ID

The Terminal ID of the computer or workstation used for the event.

Option

Description

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